Initial Disclosure Document
About Our Finance & Insurance Services
RRG Group Limited
173 Cross Lane
Salford
Lancashire
M5 4AP
1. The Financial Conduct Authority (FCA)
We are required by the Financial Conduct Authority (FCA), who regulates the financial services industry, of which we are a part, to provide
you with an Initial Disclosure Document (IDD) to enable you to decide, whether or not the products and services we offer are suitable for
your needs. In addition, we are required to advise you on how to make a complaint should you need to do so.
2. Affordability
You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these
obligations and other obligations you already have without suffering undue hardship. If you are aware of any future events that will affect
your ability to meet these payments, you should ensure the provider is informed immediately.
Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for
you to access finance facilities in the future.
3. Who Are We?
We are a credit broker, not a lender, for vehicle finance and a broker not an insurer for insurance-related products whose registered office
is
RRG Group Limited
Trading as Think Auto Leasing
173 Cross Lane
Salford
Lancashire
M5 4AP
RRG Group Limited is authorised and regulated by the Financial Conduct Authority (Ref No 668548) for consumer credit purposes and an
Appointed Representative of Ingeni Group Services Limited (Ref No 747381) which is authorised and regulated by the Financial Conduct
Authority for Insurance Mediation purposes.
This can be verified by contacting the FCA on 0800 111 6768 or by viewing the Financial Services Register at www.register.fca.org.uk
4. What Do We Offer?
Here at RRG, we offer a range of vehicle finance facilities through a panel of carefully selected third-party lenders. We do not however
provide customers with independent finance advice and will not offer facilities from lenders outside of this panel. Our approach is to
introduce you to a lender who would normally offer the best package available taking into account eligibility, product suitability, as well as
interest rates and other factors. If our primary lender is unable to make you an offer of finance, we will seek to introduce you to an
alternative provider to make the next best offer available. Our aim is to secure the best deal that you are eligible for.
In addition, we offer the following insurance products:
- Guaranteed Asset Protection- InsureThat and Premia Solutions (Peugeot Only)
- Cosmetic Repair- SMART Insurance (Toyota/Lexus Only) and Premia Solutions
- Tyre & Alloy Protection- Premia Solutions
- Extended Warranty- RAMP (Skoda/Kia Only) and PSA UK (Peugeot Only)
- Contract Hire Guaranteed Asset Protection – Autoprotect Insurance
- Contract Hire Cosmetic Repair- Autoprotect Insurance
5. What Services Will We Provide You With?
Financial services
As credit broker and not a lender we will provide you with comparable details of firms most appropriate to your lending requirements
based on our panel of lenders. We will make a credit recommendation after assessing your requirements.
Insurance services
As an Insurance Intermediary (Broker) acting on behalf of customers and not an Insurer, we will advise and make a personal
recommendation for you after we have assessed your needs for
- Guaranteed Asset Protection- InsureThat and Premia Solutions (Peugeot Only)
- Cosmetic Repair- SMART Insurance (Toyota/Lexus Only) and Premia Solutions
- Tyre & Alloy Protection- Premia Solutions
- Extended Warranty- RAMP (Skoda/Kia Only) and PSA UK (Peugeot Only)
- Contract Hire Guaranteed Asset Protection – Autoprotect Insurance
- Contract Hire Cosmetic Repair- Autoprotect Insurance
We may seek information about your personal circumstances and objectives to enable us to identify your needs. It is important that you
provide us with accurate and relevant information enabling us to hone down the selection of firms offered, from which you can more
easily make your choice.
6. What Do We Charge For Our Services?
We do not charge fees for processing finance or insurance products. Please be aware that we may receive an introductory fee or
commission from our finance partners. We may also get paid an additional fixed commission if you are a returning customer.
Commission may be calculated based on either a fixed amount relating to the vehicle you are purchasing, a percentage of the amount of
finance you are borrowing, or a combination of both. Different finance lenders may pay different commissions for such introductions.
Such payments will not affect the amount you pay under any finance agreement, all of which are set by the lender.
We may also receive an introductory fee or commission from our insurance partners for processing insurance policies.
7. Are We Covered by the Financial Services Compensation Scheme (FCSC)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on
the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS
8. Confidentiality and Data Protection
Throughout the process of obtaining finance for you and/or your partner vehicle agreement, we will need to collect personal information
from you and/or your partner and pass this information onto one or more third-party lenders to enable them to make a credit decision.
We will not disclose you and/or your partner’s personal information outside of this group of lenders. Those lenders whom sought you
and/or your partner’s information in order to conduct an affordability and credit worthiness assessment will do through the Consent given
by you and/or your partner.
In cases where you and/or your partner’s initial application may be refused by the most suited lender, further searches may be carried out
with other lenders on our panel in order to find a lender that is willing to accept you and/or your partner’s application for finance. Those
lenders, including RRG Group Limited, will not use you and/or your partner’s personal information in order to provide you and/or your
partner with promotional or marketing material or offers unless you and/or your partner have specifically consented by Opting-In. The
lenders will obtain individual consent from you and/or your partner in order to market to you and/or your partner and provide you and/or
your partner with offers. We are able to supply a comprehensive list of lenders by request.
9. Other Finance Facilities
You may be able to obtain finance or insurance for your purchase from other providers and you are encouraged to seek alternative
quotations and details of their products by researching on the high street, in the media and online.
10. What To Do If You Have A Complaint?
Our aim is to provide a first-class service and we are committed to treating our customers fairly, however, if you wish to register a
complaint please contact us:
By Phone: 0161 45100433
By Email: customercare@rrg-group.com
In Writing: Ann Johnson - Customer Relations, RRG Group Limited 173 Cross Lane, Salford, M5 4AP
Consumer Credit and Insurance customers have the legal right to refer unresolved disputes to the Financial Ombudsman Service. If you
are not satisfied with a decision taken in respect of a complaint or appeal you may contact them within six months from the date of the
final decision at www.financial-ombudsman.org.uk/consumer/complaints.htm
